Quotable Podcast
- Quotable Podcast Episode #149: How to Use Inside Sales to Drive Growth, with Ben Vonwiller and Maria Valdivieso de Uster
Learn the growing power of inside sales: what it is, why it matters, and how to do right. Maria and Ben share McKinsey’s best-in-class practices from their research and experience across clients. They provide guidance on four popular topics: 1) creating an omni-channel experience, 2) effectively using customer […]
- Episode #148: How Nielsen Is Transforming Its Sales Organization, with Andrew Criezis
Learn how Nielsen, a global media company, is transforming its sales organization in terms of strategy, processes, technology, and culture. Andrew Criezis, SVP, Sales Ops & Enablement, walks us through how Nielsen recently redid its sales strategy to become more specific, focusing on personas. By creating sales […]
- Episode #147: How to Use Intentionality to Trigger Success, with Michael O’Brien
Learn how to break the cycle of negative self-talk that could be holding you back from your success. By surrounding yourself with people who give you confidence and using mindfulness to address negative self-talk, you can stop self-doubt from plaguing your mind. Hear how Michael O’Brien’s life-threatening accident […]
- Episode #145: How to Build Trust with Customers, with Bill Wilson
Build trust with customers by letting them participate in the sales conversation through choices. Choices enable sellers to change the conversation with customers from “Am I going to buy from you?” to “What am I going to buy from you?” Giving customers full transparency into your offerings helps them feel less […]
- Episode #146: Three Elements Needed to Write a Convincing Proposal, with Bill Wilson
In enterprise sales, it’s hard to avoid proposals. Start treating proposals as an opportunity to close the sale, not just as a formality. By focusing on benefits, using your prospect’s language, and providing choices, you will be able to effectively communicate your value. https://sfdc.co/bSiRiF Guest: Bill […]
- Episode #144: How to Train Physically and Mentally to Become a Sales Champion From Coach Dana Cavalea
No one becomes a sales champion by accident. The road to a successful sales career starts with physical and mental discipline — creating consistency in your patterns, habits, and behaviors. Anyone can live a “championship life” by identifying where you are going and what you need to do physically and mentally to […]
- Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli
Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant […]
- Episode #142: Optimizing Your Presence at Events, with Alice Heiman
How can you cut through the noise and bustle of events and shows and make a lasting impact on leads without being too aggressive? Events can be a unique opportunity to talk to the right people — not just anybody — or they can be a total loss of your time and resources. Well-structured, targeted approaches to […]
- Episode #141: The Science of Sales Incentive Programs, with Charlotte Blank
Rewarding strong sellers is simple — give them more money, right? Maybe not. The best incentive programs to establish for your sales teams may not necessarily be purely cash-driven. With about twenty million salespeople in the United States, it’s not surprising that there is an entire industry dedicated to rewards […]
- Episode #140: Creating Compelling Value Propositions, with Lisa Dennis
It’s time to start reverse engineering value propositions. The fastest way to earn a prospect’s trust, and potentially close the deal, is not by extolling the benefits of your product or services; rather, it’s by demonstrating your knowledge of and concern for your prospects’ challenges. Lisa Dennis, President […]
- Episode #139: The Upside of Being an Introvert in Sales, with Christine Volden
Introversion, while seemingly counterintuitive, can be a real asset in the world of sales. Known for being great listeners, their ability to read a room, and deal with difficult situations, introverts bring a unique skill set to the sales environment. Christine Volden, Founder, Soulful Selling, shares the differences […]
- Episode #138: How the Agile Process Enriches Sales, with Kathi-Lyn Coker
Creating tools to improve the sales process can be painful. Without active involvement in the development process and regular feedback, sales teams can find themselves presented with tools that don’t meet their needs. Kathi-lyn Coker, AVP Salesforce Platform Strategy, Lincoln Financial Distributors details how […]
- Episode #137: The AI Advantage in Lead Scoring, with Marco Casalaina
One of the greatest gifts of AI to sales is that of time; with mechanical tasks handled by increasingly intelligent AI, salespeople have the time to focus on interacting with customers in more sophisticated and informed ways. Marco Casalaina, VP Product Management, Einstein, Salesforce, digs into the rewards reps can […]
- Episode #136: The Voice of Women in Sales, with Ryan Dowdy
Selling is about understanding the customer’s needs to provide value and solve a problem. More than ever, the ability to connect is key to creating a beneficial buyer-seller relationship. Join Ryann Dowdy, Director of Sales at iFocus Marketing, as she discusses her passion for helping women discover how their […]
- Episode #135: Coaching Sellers to Success, with Michelle Vazzana
While organizations equip their managers with coaching tools, what is often lacking is the context of the everyday job of their sellers. Learn what sales managers can do to create programs that fit their seller's circumstances. https://sforce.co/2RYzRAA Guest: Michelle Vazzana […]
Salesforce Admins Podcast
- Gillian Is Back to Talk Agentforce And Slack!
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how Agentforce allows you to bring Salesforce to Slack, and why every admin should learn how to build Slack solutions. You should subscribe for the full episode, but here are a few The […]
- How Can Small Teams Benefit from Salesforce Foundations and Generative AI?
Today on the Salesforce Admins Podcast, we talk to Andrew Russo, Salesforce Architect at BACA Systems. Join us as we chat about Salesforce Foundations and why it’s a game changer for solo admins and small orgs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Andrew […]
- Key Security Best Practices for Salesforce Admins Using Data Cloud
Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our […]
- What Makes Tableau Pulse Essential for Salesforce Admins?
Today on the Salesforce Admins Podcast, we talk to John Demby, Director of Solution Engineering at Tableau. Join us as we chat about Pulse for Salesforce, Tableau Einstein, and how easy it is to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. […]
- How Can Salesforce Admins Overcome Imposter Syndrome and Stress?
Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe […]
- How Can Salesforce Admins Leverage Foundations to Prepare for Agentforce?
Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and how it can give you access to even more capabilities within Sales, Service, and beyond. You should subscribe for the full episode, but here are a few takeaways […]
- How Business Process Documentation Enhances Data Collection
Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about how Salesforce Admins can bridge the gap between business processes and data accuracy. You should subscribe for the full episode, but here are a few takeaways from […]
- What Can Salesforce Admins Do with Slack Integrations?
Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about Workflow Builder, Slack integrations, and what happens when you put them together. You should subscribe for the full episode, but here are a few takeaways from our conversation […]
- What Role Does Coding Play in the Future of Salesforce Admins?
Today on the Salesforce Admins Podcast, we talk to Warren Walters, Salesforce MVP and host of the Salesforce Mentor YouTube channel and website. Join us as we chat about how we’re all becoming adminelopers and why you should learn to code. You should subscribe for the full episode, but here are a few takeaways from […]
- The Future of Salesforce Setup
Today on the Salesforce Admins Podcast, we talk to Ben Sklar, Director of Product Management at Salesforce. Join us as we chat about how he’s making setup into a better, more consistent experience. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ben Sklar. The […]
- Reduce Salesforce Profiles for Greater Efficiency
Today on the Salesforce Admins Podcast, we talk to Douane James, Salesforce Application Product Manager. Join us as we chat about his Dreamforce presentation covering how reducing profiles in your org can enable faster deployments. You should subscribe for the full episode, but here are a few takeaways from our […]
- What Are the Key Skills for a Successful Salesforce Admin Interview?
Today on the Salesforce Admins Podcast, we talk to Jason Atwood, CEO and Co-Founder of Arkus. Join us as we chat about how to land your first Salesforce Admin role, from where to find good opportunities to how to prep for the job interview and more. You should subscribe for the full episode, but here The post What […]
- Puzzle Solving as a Key to Success in the Workplace
Today on the Salesforce Admins Podcast, we talk to Rangsk, a Wordle and Sudoku educational YouTuber. Join us as we chat about how solving puzzles every day can help you sharpen your critical thinking skills. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rangsk. The […]
- An Inspiring Journey from Admin to Evangelist
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat get to know the newest member of the Admin Evangelist team and her journey through the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our […]
- What Should Salesforce Admins Know About User Learning Styles?
Today on the Salesforce Admins Podcast, we talk to Lisa Tulchin, Senior Curriculum Developer at Salesforce. Join us as we chat about user learning styles and how to use them to create better training sessions. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lisa […]
Salesforce Developers Podcast
- 229: AsyncAPI and Event-Driven Architecture Using MuleSoft with Alex Martinez
Join us as we discuss event-driven architectures (EDA) with MuleSoft's latest capabilities with Alex Martinez. The discussion will explore the integration of AsyncAPI specifications, which streamline the transition from REST to event-driven systems, enabling high-volume asynchronous communications and improved API […]
- 228: Retrieval Augmented Generation using Data Cloud with Dave Norris
Australia's Dave Norris joins us in exploring the cutting-edge techniques of Retrieval Augmented Generation (RAG) and hybrid search methods. We delve into the limitations of traditional keyword searches in the face of unstructured data like PDFs and emails, which make up a significant portion of enterprise data. By […]
- 227: Dreamforce 2024 with Philippe Ozil
In this episode, we dive into the latest innovations and updates unveiled at Dreamforce 2024 with Philippe Ozil. We explore the refreshed Lightning Design System (SLDS2), which enhances accessibility and themability without disrupting customizations. Discover the game-changing Local Development (beta), offering […]
- 226: Winter ’25 Release Highlights with Mohith Shrivastava
In this episode, we welcome back Mohith Shrivastava to delve into the groundbreaking features of the Salesforce Winter '25 release. We discuss Agentforce, Salesforce's innovative AI agentic solution that leverages tools like Flows, Apex, and Prompt Builder to autonomously execute tasks. The episode also highlights […]
- 225: Einstein Models API with Alba Rivas
Alba Rivas, a passionate Salesforce Developer Advocate, shares her insights on the power of Salesforce's Models API. Discover how this API enables developers to seamlessly integrate large language models via REST API or Apex, eliminating the need for custom code or prompt templates. Alba highlights the critical role […]
- 224: MuleSoft Intelligent Document Processing with Akshata Sawant
In this episode, we sit down with expert Akshata Sawant to discuss MuleSoft Intelligent Document Processing (IDP). Akshata delves into how IDP uses AI to extract and organize data from a variety of unstructured documents, such as purchase orders, invoices, and driving licenses, using AWS Textract for exact information […]
- 223: Data Cloud Summer '24 Features with Danielle Larregui
What groundbreaking features are making waves with Salesforce Data Cloud this summer? Join us for a conversation with Danielle Larregui as she walks us through the latest advancements in the Summer '24 release. We discuss the innovative ability to virtualize data model objects on account records and the extended reach […]
- 222: Generative AI and Einstein with Charles Watkins
Could integrating generative AI revolutionize your business processes? Join us as we sit down with Charles Watkins, the newest Salesforce Developer Advocate, to unveil the transformative capabilities of Salesforce's Prompt Builder. Charles shares a compelling example from his own support background, illustrating how […]
- 221: MuleSoft Anypoint Code Builder with Alex Martinez
Join us as we welcome Alex Martinez to discuss the latest updates on Anypoint Code Builder (ACB), a new IDE based on Visual Studio Code, which is set to replace the old Eclipse-based Anypoint Studio. Alex sheds light on the significant release that occurred on June 4th, 2024, bringing notable improvements to DataWeave […]
- 220: Data Cloud for Developers with Dave Norris
What if you could use the power of artificial intelligence (AI) to transform your business operations? In this episode, we welcome Dave Norris to discuss the profound impact of Salesforce's strategic acquisitions — such as ExactTarget, Pardot, Heroku, and Slack — on the developer ecosystem. We cover the […]
- 219: Salesforce and AWS Unified Developer Experience with Philippe Ozil
In this episode, we discuss the intricacies of integrating Salesforce with AWS alongside expert Philippe Ozil. We cover the capabilities of Salesforce Connect and its AWS adapters, which facilitate efficient data and event-driven integrations without the hassle of data replication. Hear the benefits of Amazon […]
- 218: Summer ’24 Release Highlights with Mohith Shrivastava
Join us as we sit down with Salesforce maestro Mohith Shrivastava to unwrap the Summer '24 Salesforce release. We take a tour through the latest and greatest enhancements that are stirring up excitement in the developer community. From the seamless integration of Data Cloud with the Salesforce core platform to the […]
- 217: Einstein Copilot Custom Actions with Mohith Shrivastava
Join us as we chat with Mohith Shrivastava, a Salesforce Developer Advocate who needs no introduction to the Salesforce community. Listen in as Mohith unravels the intricacies of Einstein Copilot custom actions and how this conversational AI assistant is revolutionizing the Salesforce experience by understanding an […]
- 216: Why Use MuleSoft with Data Cloud & Einstein Copilot with Akshata Sawant
Join the conversation with Akshata Sawant from MuleSoft as we unlock the combination of MuleSoft's integration prowess and Salesforce Data Cloud. Hear Akshata’s takeaways from TrailblazerDX, where she delves into MuleSoft's transformative capabilities for data handling. It's a masterclass in leveraging the dynamic […]
- 215: The Future of AI with Salesforce's Einstein 1 Studio & Data Cloud featuring Danielle Larregui
Join us as we welcome the Data Cloud Queen herself, Danielle Larregui. Get ready to witness the groundbreaking power of Einstein 1 Studio as Danielle unveils its transformative capabilities within the Salesforce Data Cloud. Discover how developers can effortlessly create AI models using a no-code or low-code approach […]