Podcasty Salesforce

Quotable Podcast
  • Quotable Podcast Episode #149: How to Use Inside Sales to Drive Growth, with Ben Vonwiller and Maria Valdivieso de Uster

    Learn the growing power of inside sales: what it is, why it matters, and how to do right. Maria and Ben share McKinsey’s best-in-class practices from their research and experience across clients. They provide guidance on four popular topics: 1) creating an omni-channel experience, 2) effectively using customer […]

  • Episode #148: How Nielsen Is Transforming Its Sales Organization, with Andrew Criezis

    Learn how Nielsen, a global media company, is transforming its sales organization in terms of strategy, processes, technology, and culture. Andrew Criezis, SVP, Sales Ops & Enablement, walks us through how Nielsen recently redid its sales strategy to become more specific, focusing on personas. By creating sales […]

  • Episode #147: How to Use Intentionality to Trigger Success, with Michael O’Brien

    Learn how to break the cycle of negative self-talk that could be holding you back from your success. By surrounding yourself with people who give you confidence and using mindfulness to address negative self-talk, you can stop self-doubt from plaguing your mind. Hear how Michael O’Brien’s life-threatening accident […]

  • Episode #145: How to Build Trust with Customers, with Bill Wilson

    Build trust with customers by letting them participate in the sales conversation through choices. Choices enable sellers to change the conversation with customers from “Am I going to buy from you?” to “What am I going to buy from you?” Giving customers full transparency into your offerings helps them feel less […]

  • Episode #146: Three Elements Needed to Write a Convincing Proposal, with Bill Wilson

    In enterprise sales, it’s hard to avoid proposals. Start treating proposals as an opportunity to close the sale, not just as a formality. By focusing on benefits, using your prospect’s language, and providing choices, you will be able to effectively communicate your value. https://sfdc.co/bSiRiF   Guest:  Bill […]

  • Episode #144: How to Train Physically and Mentally to Become a Sales Champion From Coach Dana Cavalea

    No one becomes a sales champion by accident. The road to a successful sales career starts with physical and mental discipline — creating consistency in your patterns, habits, and behaviors. Anyone can live a “championship life” by identifying where you are going and what you need to do physically and mentally to […]

  • Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli

    Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant […]

  • Episode #142: Optimizing Your Presence at Events, with Alice Heiman

    How can you cut through the noise and bustle of events and shows and make a lasting impact on leads without being too aggressive? Events can be a unique opportunity to talk to the right people — not just anybody — or they can be a total loss of your time and resources. Well-structured, targeted approaches to […]

  • Episode #141: The Science of Sales Incentive Programs, with Charlotte Blank

    Rewarding strong sellers is simple — give them more money, right? Maybe not. The best incentive programs to establish for your sales teams may not necessarily be purely cash-driven. With about twenty million salespeople in the United States, it’s not surprising that there is an entire industry dedicated to rewards […]

  • Episode #140: Creating Compelling Value Propositions, with Lisa Dennis

    It’s time to start reverse engineering value propositions. The fastest way to earn a prospect’s trust, and potentially close the deal, is not by extolling the benefits of your product or services; rather, it’s by demonstrating your knowledge of and concern for your prospects’ challenges. Lisa Dennis, President […]

  • Episode #139: The Upside of Being an Introvert in Sales, with Christine Volden

    Introversion, while seemingly counterintuitive, can be a real asset in the world of sales. Known for being great listeners, their ability to read a room, and deal with difficult situations, introverts bring a unique skill set to the sales environment. Christine Volden, Founder, Soulful Selling, shares the differences […]

  • Episode #138: How the Agile Process Enriches Sales, with Kathi-Lyn Coker

    Creating tools to improve the sales process can be painful. Without active involvement in the development process and regular feedback, sales teams can find themselves presented with tools that don’t meet their needs. Kathi-lyn Coker, AVP Salesforce Platform Strategy, Lincoln Financial Distributors details how […]

  • Episode #137: The AI Advantage in Lead Scoring, with Marco Casalaina

    One of the greatest gifts of AI to sales is that of time; with mechanical tasks handled by increasingly intelligent AI, salespeople have the time to focus on interacting with customers in more sophisticated and informed ways. Marco Casalaina, VP Product Management, Einstein, Salesforce, digs into the rewards reps can […]

  • Episode #136: The Voice of Women in Sales, with Ryan Dowdy

    Selling is about understanding the customer’s needs to provide value and solve a problem. More than ever, the ability to connect is key to creating a beneficial buyer-seller relationship. Join Ryann Dowdy, Director of Sales at iFocus Marketing, as she discusses her passion for helping women discover how their […]

  • Episode #135: Coaching Sellers to Success, with Michelle Vazzana

    While organizations equip their managers with coaching tools, what is often lacking is the context of the everyday job of their sellers. Learn what sales managers can do to create programs that fit their seller's circumstances. https://sforce.co/2RYzRAA   Guest: Michelle Vazzana […]

Salesforce Admins Podcast
  • January Monthly Retro with J. and Ella

    This week on the Salesforce Admins Podcast, it’s time for a monthly retro with myself and Ella Marks from the Admin Relations team. In this episode, we’ll cover all the great Salesforce product, community, and career content from January, and find out why it’s Ella’s favorite month. You should subscribe for […]

  • New Admin 201 Classes with Mari Greenberg and Kevin Corcoran

    This episode of the Salesforce Admins Podcast features Mari Greenberg, Principal Delivery and Content Lead, Analytics, and Kevin Corcoran, Senior Applications Instructor, both at Salesforce. They’re here to get us up to speed on the new Admin 201 class at Trailhead Academy. You should subscribe for the full episode, […]

  • Being a Dev with Stephan Chandler-Garcia and J. Steadman

    For this week’s episode of the Salesforce Admins Podcast, J. Steadman hosts a conversation with Stephan Chandler-Garcia, Lead Developer Advocate at Salesforce. We learn how to navigate a world where roles overlap as well as how to bring more vulnerability into your collaborations. Join us as we talk about Salesforce […]

  • Hiring an Admin with Lissa Smith

    On today’s Salesforce Admins Podcast episode, we talk with Lissa Smith, Senior Manager of Business Architecture at Salesforce. We learn about how she hired a team of Salesforce Admins, what she looks for in the interview process, and important advice for anyone hiring a Salesforce Administrator. Join us to learn […]

  • December Monthly Retro with Mike and Laura Pelkey

    On the Salesforce Admins Podcast this week, we’re bringing you another monthly retro. In this episode, we’ll cover all the great Salesforce product, community, and career content from December that we may have missed over the holidays. We’re joined again by Laura Pelkey, Sr. Manager, Security Customer Engagement […]

  • Admin Identity with LeeAnne Rimel and J. Steadman

    On this episode of the Salesforce Admins Podcast, we bring on Principal Admin Evangelist LeeAnne Rimel and Lead Admin Evangelist J. Steadman to discuss identifying as a Salesforce Admin. You should subscribe for the full episode, but here are a few takeaways from our conversation with LeeAnne Rimel and J. Steadman. […]

  • Salesforce Governance with J. and René

    For today’s Salesforce Admins Podcast, we listen in on a conversation between Lead Admin Evangelist, J. Steadman, and Architect, Developer Relations, René Winkelmeyer, as they discuss the importance of governance within an organization. Join us as we talk about why it’s a challenge, not a problem, why the people […]

  • Being Neurodivergent in the Salesforce Ecosystem with Joe Sterne

    This week on the Salesforce Admins Podcast, we have Joe Sterne, Solutions Architect at Salesforce. Join us as we talk about learning and becoming a Salesforce Admin while neurodivergent, and how we can be compassionate and give space to each other when we work together. You should subscribe for the full episode, but […]

  • Translating Your Admin Skills with Ashley Sisti

    Today on the Salesforce Admins Podcast, we sit down with Ashley Sisti, Sr. Manager of Business Strategy and Operations at Salesforce. Join us as we talk about translating your admin skills, career progression, and having honest conversations with your manager about your skillset. You should subscribe for the full […]

  • Thankful

    On this episode of the Salesforce Admins Podcast, we’ll hear from each member of the Admin Relations team with reflections on the year so far, hopes for the future, and even a poem. We are beyond thankful for all of you. Thanks for listening, sharing your passion, and all the inspiring things that you do. The post […]

  • November Monthly Retro with Mike and Laura Pelkey

    For this episode of the Salesforce Admins Podcast, it’s the monthly retro. In this episode, we’re grabbing a second helping of great Salesforce product, community, and career content from November. We’re joined by Laura Pelkey, Sr. Manager, Security Customer Engagement at Salesforce. You should subscribe for the […]

  • Security Breaches and MFA with Ian Glazer and Laura Pelkey

    On today’s episode of the Salesforce Admins Podcast, we’re bringing on Ian Glazer, SVP Identity Product Management, and Laura Pelkey, Sr. Manager, Security Customer Engagement at Salesforce. We talk all things multi-factor authentication (MFA) and have a really honest conversation about implementing it and the […]

  • The Future of Permissions for Admins with Cheryl Feldman

    For this week’s Salesforce Admins Podcast, we’re catching up with Cheryl Feldman, Director of Product Management, Authorization Experience at Salesforce. She’s focused on profiles, permission sets, and perm set groups. Cheryl is a former Salesforce MVP, now driving product innovation. Join us as we talk about […]

  • The October Monthly Retro with Mike and J.

    This week on the Salesforce Admins Podcast, it’s time for a spooktacular October Retro. In this episode, we’re getting ready to pass out the candy as we go over all the top Salesforce product, community, and career content for October. We’re joined by J. Steadman from the Admin Evangelist team. You should […]

  • The Golden Age of the Admin with Shannon Gregg

    Today on the Salesforce Admins Podcast, we talk to Dr. Shannon Gregg, Ph.D., MBA, and president of Cloud Adoption Solutions. She’s also the author of It’s About Time, a book about refocusing on the things that you think are really important. Join us as we talk about how work has changed since COVID, why it The […]

Salesforce Developers Podcast
  • 110: 2021 Apex Updates with Daniel Ballinger

    Daniel Ballinger is the Director of Product Management for Apex. In his role, he spends the majority of his time balancing options and making decisions about what problems his team should pursue and which they can afford to wait on.   There are plenty of exciting things on the Apex roadmap for Daniel and his team […]

  • 109: Salesforce Functions with Jonathan Jenkins

    Today’s show is going to be a little different. Julián Duque, a Lead Developer Advocate at Salesforce, is taking over the host chair. He interviews Jonathan Jenkins, the Senior Regional Success Architect here at Salesforce.   In their conversation, they discuss Salesforce functions. They also get into Jonathan’s […]

  • 108: Apex Development with Adrian Larson

    Adrian Larson is a Salesforce developer over at Counsel. Today we talk with him about his insights into Apex development.   Throughout our conversation, we also get into some of Adrian’s earliest experiences including working with Python and what the transition from there to Java was like. We have a great […]

  • 107: SFXD and Architecture with Geoffrey Bessereau

    Geoffrey Bessereau is a Technical Architect over at Persistent. He founded a Discord community called SFXD which we discuss in this episode. We get into the Wiki for this community, other writings around it, and architectural and developer lessons that have been learned along the way.   In Geoffrey’s current role, […]

  • 106: FFLib and Apex Design Patterns with Eric Kintzer

    Eric Kintzer is a Salesforce Architect over at Helix. Today I talk with him about FFLib and Apex design patterns. We discuss how his discovery of Andrew Fawcett’s book on the topic changed his entire perspective on architecture and development.   Eric describes himself as an all-singing, all-dancing Salesforce […]

  • 105: B2C Digital Trends with Natalija Pavic

    Natalija Pavic is an Industry Solution Leader for Commerce Cloud. Today I talk with her about the digital trends she is seeing in B2C. We also discuss the Salesforce partners who are implementing these trends. After being “headhunted” by Salesforce for five years, Natalija finally joined us in 2016. Now, she is […]

  • 104: Apex and LWC Projects with Suraj Pillai

    Suraj Pillai is a Salesforce Architect and Senior Developer at Vertex Computer Systems. He has done a variety of projects around Apex and lightning web components in his career. Today we discuss many of them.   Throughout our conversation, you will also hear a lot about using JavaScript with Flow and utilizing […]

  • 103: Enterprise Security with Kyle Tobener

    Kyle Tobener is the VP of IT and Enterprise Security over at Copado. Today we talk about his experience in getting into enterprise security, how Salesforce and cloud computing play into security, and some general advice on security.   On top of fulfilling his role at Copado, Kyle runs a very popular Tik Tok account […]

  • 102: CumulusCI with David Reed

    David Reed is an elite member of the technical staff over at Salesforce.org. Today I talk with him about all things CumulusCI, the open source continuous integration engine that they created and support.  Tune in to learn details about how developers can leverage its many features and companion applications.   David […]

  • 101: 100 Episodes with Josh Birk

    We’ve reached an incredible milestone: 100 episodes of this podcast have been recorded, produced, and released. Today I take a little victory lap to celebrate all that has happened over the past couple of years.   In this episode, I reflect back on the early episodes, talk a little bit about how we got here, and […]

  • 100: Trailhead Engineering with Jeff Douglas

    Jeff Douglas is a Principal Member of the Technical Staff for Trailhead. I’ve had our interview in my back pocket for a while now because I wanted to save it for today’s special occasion: our 100th episode. Jeff and I go back a long way and Trailhead has a special place in my heart.   In this episode, you will […]

  • 099: Mobile Development with Sue Berry

    Sue Berry is a Senior Director of Product Management here at Salesforce. She started her career in cardiology but as soon as she was introduced to computers she was hooked. Now she gets to interact with every side of Salesforce in her current role: the developers, the customers, and everything in between.    Today […]

  • 098: Journey to CTA with Mitesh Mistry

    Mitesh Mistry is an Associate Partner over at IBM. In this role, he works with design architecture and helps customers understand how best to use the Salesforce platform to deliver their core use cases.    Today I am talking with Mitesh about his long journey to becoming a Certified Technical Architect. In our […]

  • 097: LWC Utils with James Hou

    James Hou is a Salesforce Technical Architect at Google. Today I’m talking with him about his long history with JavaScript and Lightning Web Components. Specifically, we’re discussing a repo he has out there called LWC Utils.   In his early years, James started learning object-oriented programming and spent a lot […]

  • 096: Demo Jams with Amanda Nelson

    Amanda Nelson is the Senior Director for Comms and Community over at Salesforce AppExchange. In this position, she spends her time helping customers solve their challenges with apps. She listens to their pain points and then creates content to solve their problems.   In this episode, Amanda and I talk about Demo […]