Quotable Podcast
- Quotable Podcast Episode #149: How to Use Inside Sales to Drive Growth, with Ben Vonwiller and Maria Valdivieso de Uster
Learn the growing power of inside sales: what it is, why it matters, and how to do right. Maria and Ben share McKinsey’s best-in-class practices from their research and experience across clients. They provide guidance on four popular topics: 1) creating an omni-channel experience, 2) effectively using customer […]
- Episode #148: How Nielsen Is Transforming Its Sales Organization, with Andrew Criezis
Learn how Nielsen, a global media company, is transforming its sales organization in terms of strategy, processes, technology, and culture. Andrew Criezis, SVP, Sales Ops & Enablement, walks us through how Nielsen recently redid its sales strategy to become more specific, focusing on personas. By creating sales […]
- Episode #147: How to Use Intentionality to Trigger Success, with Michael O’Brien
Learn how to break the cycle of negative self-talk that could be holding you back from your success. By surrounding yourself with people who give you confidence and using mindfulness to address negative self-talk, you can stop self-doubt from plaguing your mind. Hear how Michael O’Brien’s life-threatening accident […]
- Episode #145: How to Build Trust with Customers, with Bill Wilson
Build trust with customers by letting them participate in the sales conversation through choices. Choices enable sellers to change the conversation with customers from “Am I going to buy from you?” to “What am I going to buy from you?” Giving customers full transparency into your offerings helps them feel less […]
- Episode #146: Three Elements Needed to Write a Convincing Proposal, with Bill Wilson
In enterprise sales, it’s hard to avoid proposals. Start treating proposals as an opportunity to close the sale, not just as a formality. By focusing on benefits, using your prospect’s language, and providing choices, you will be able to effectively communicate your value. https://sfdc.co/bSiRiF Guest: Bill […]
- Episode #144: How to Train Physically and Mentally to Become a Sales Champion From Coach Dana Cavalea
No one becomes a sales champion by accident. The road to a successful sales career starts with physical and mental discipline — creating consistency in your patterns, habits, and behaviors. Anyone can live a “championship life” by identifying where you are going and what you need to do physically and mentally to […]
- Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli
Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant […]
- Episode #142: Optimizing Your Presence at Events, with Alice Heiman
How can you cut through the noise and bustle of events and shows and make a lasting impact on leads without being too aggressive? Events can be a unique opportunity to talk to the right people — not just anybody — or they can be a total loss of your time and resources. Well-structured, targeted approaches to […]
- Episode #141: The Science of Sales Incentive Programs, with Charlotte Blank
Rewarding strong sellers is simple — give them more money, right? Maybe not. The best incentive programs to establish for your sales teams may not necessarily be purely cash-driven. With about twenty million salespeople in the United States, it’s not surprising that there is an entire industry dedicated to rewards […]
- Episode #140: Creating Compelling Value Propositions, with Lisa Dennis
It’s time to start reverse engineering value propositions. The fastest way to earn a prospect’s trust, and potentially close the deal, is not by extolling the benefits of your product or services; rather, it’s by demonstrating your knowledge of and concern for your prospects’ challenges. Lisa Dennis, President […]
- Episode #139: The Upside of Being an Introvert in Sales, with Christine Volden
Introversion, while seemingly counterintuitive, can be a real asset in the world of sales. Known for being great listeners, their ability to read a room, and deal with difficult situations, introverts bring a unique skill set to the sales environment. Christine Volden, Founder, Soulful Selling, shares the differences […]
- Episode #138: How the Agile Process Enriches Sales, with Kathi-Lyn Coker
Creating tools to improve the sales process can be painful. Without active involvement in the development process and regular feedback, sales teams can find themselves presented with tools that don’t meet their needs. Kathi-lyn Coker, AVP Salesforce Platform Strategy, Lincoln Financial Distributors details how […]
- Episode #137: The AI Advantage in Lead Scoring, with Marco Casalaina
One of the greatest gifts of AI to sales is that of time; with mechanical tasks handled by increasingly intelligent AI, salespeople have the time to focus on interacting with customers in more sophisticated and informed ways. Marco Casalaina, VP Product Management, Einstein, Salesforce, digs into the rewards reps can […]
- Episode #136: The Voice of Women in Sales, with Ryan Dowdy
Selling is about understanding the customer’s needs to provide value and solve a problem. More than ever, the ability to connect is key to creating a beneficial buyer-seller relationship. Join Ryann Dowdy, Director of Sales at iFocus Marketing, as she discusses her passion for helping women discover how their […]
- Episode #135: Coaching Sellers to Success, with Michelle Vazzana
While organizations equip their managers with coaching tools, what is often lacking is the context of the everyday job of their sellers. Learn what sales managers can do to create programs that fit their seller's circumstances. https://sforce.co/2RYzRAA Guest: Michelle Vazzana […]
Salesforce Admins Podcast
- When Collaboration Meets Agentforce: The MH4 Hackathon Story
Today on the Salesforce Admins Podcast, we talk to Melissa Hill Dees, nonprofit Salesforce consultant and Salesforce MVP. Join us as we chat about how her TDX Hackathon team built a conference scheduling agent from scratch in 16 hours. You should subscribe for the full episode, but here are a few takeaways from our […]
- Level Up: The Admin’s Action Plan for Thriving in the Agentforce Era
Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the 5 steps admins can take today to lead the charge in the Agentforce era. You should subscribe for the full episode, but here are a few takeaways from The […]
- How Data Cloud Enhances Contextual AI for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, SVP, GM, and Data Strategist at PeerNova. Join us as we chat about how to use Data Cloud to create trustworthy AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mehmet Orun. How Data The […]
- Building Secure AI Agents with Salesforce Agentforce
Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about his recent presentation at TDX and how to build secure, reliable AI experiences with Agentforce. You should subscribe for the full episode, but here are a few takeaways […]
- Real Talk for Admins on Content, Conferences, and Agentforce
Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new […]
- AI-Powered Dynamic Layouts for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about the future of AI-powered customization that’s coming with Generative Canvas. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]
- What Role Does AI Play in Consulting and Salesforce Admin Work?
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she’s built a career in tech without a traditional tech background. […]
- The Power of Agentforce and Slack for Building Custom AI Agents
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways The post The […]
- Roadmap to TDX25 for Admins
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Kate Lessard, and Brittney Gibson from the Admin Relations team. Join us as we chat about what they’re looking forward to at TDX 2025 and the keynotes, sessions, and how to make the most of your time. You should subscribe for the full episode, The […]
- Unlocking More Value in Salesforce With Foundations for Sales and Service
Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and why it’s the key to unlocking the power of Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie […]
- Boost Your AI Strategy With the Salesforce Labs AI Library
Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways […]
- Spring ’25 Salesforce Features: AI, Flows, and User Management Updates
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring ’25 release and what’s new for Agentforce and AI on Salesforce. You should subscribe for the full The […]
- How Erick Mahle Is Using AI to Transform Mortgage Lending
Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he’s using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce Flow competition. You should subscribe for […]
- 5 Steps for Admins to Get Agentforce Ready
Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the five steps you can take to prepare for Agentforce and AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]
- Agentforce’s Best Friend: Clean, Reliable Data
Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, a Consultant and Salesforce MVP. Join us as we chat about why clean data is essential for leveraging generative AI and how you can get your organization moving. You should subscribe for the full episode, but here are a few takeaways from our […]
Salesforce Developers Podcast
- 229: AsyncAPI and Event-Driven Architecture Using MuleSoft with Alex
Martinez
Join us as we discuss event-driven architectures (EDA) with MuleSoft's latest capabilities with Alex Martinez. The discussion will explore the integration of AsyncAPI specifications, which streamline the transition from REST to event-driven systems, enabling high-volume asynchronous communications and improved API […]
- 228: Retrieval Augmented Generation using Data Cloud with Dave Norris
Australia's Dave Norris joins us in exploring the cutting-edge techniques of Retrieval Augmented Generation (RAG) and hybrid search methods. We delve into the limitations of traditional keyword searches in the face of unstructured data like PDFs and emails, which make up a significant portion of enterprise data. By […]
- 227: Dreamforce 2024 with Philippe Ozil
In this episode, we dive into the latest innovations and updates unveiled at Dreamforce 2024 with Philippe Ozil. We explore the refreshed Lightning Design System (SLDS2), which enhances accessibility and themability without disrupting customizations. Discover the game-changing Local Development (beta), offering […]
- 226: Winter ’25 Release Highlights with Mohith Shrivastava
In this episode, we welcome back Mohith Shrivastava to delve into the groundbreaking features of the Salesforce Winter '25 release. We discuss Agentforce, Salesforce's innovative AI agentic solution that leverages tools like Flows, Apex, and Prompt Builder to autonomously execute tasks. The episode also highlights […]
- 225: Einstein Models API with Alba Rivas
Alba Rivas, a passionate Salesforce Developer Advocate, shares her insights on the power of Salesforce's Models API. Discover how this API enables developers to seamlessly integrate large language models via REST API or Apex, eliminating the need for custom code or prompt templates. Alba highlights the critical role […]
- 224: MuleSoft Intelligent Document Processing with Akshata Sawant
In this episode, we sit down with expert Akshata Sawant to discuss MuleSoft Intelligent Document Processing (IDP). Akshata delves into how IDP uses AI to extract and organize data from a variety of unstructured documents, such as purchase orders, invoices, and driving licenses, using AWS Textract for exact information […]
- 223: Data Cloud Summer '24 Features with Danielle Larregui
What groundbreaking features are making waves with Salesforce Data Cloud this summer? Join us for a conversation with Danielle Larregui as she walks us through the latest advancements in the Summer '24 release. We discuss the innovative ability to virtualize data model objects on account records and the extended reach […]
- 222: Generative AI and Einstein with Charles Watkins
Could integrating generative AI revolutionize your business processes? Join us as we sit down with Charles Watkins, the newest Salesforce Developer Advocate, to unveil the transformative capabilities of Salesforce's Prompt Builder. Charles shares a compelling example from his own support background, illustrating how […]
- 221: MuleSoft Anypoint Code Builder with Alex Martinez
Join us as we welcome Alex Martinez to discuss the latest updates on Anypoint Code Builder (ACB), a new IDE based on Visual Studio Code, which is set to replace the old Eclipse-based Anypoint Studio. Alex sheds light on the significant release that occurred on June 4th, 2024, bringing notable improvements to DataWeave […]
- 220: Data Cloud for Developers with Dave Norris
What if you could use the power of artificial intelligence (AI) to transform your business operations? In this episode, we welcome Dave Norris to discuss the profound impact of Salesforce's strategic acquisitions — such as ExactTarget, Pardot, Heroku, and Slack — on the developer ecosystem. We cover the […]
- 219: Salesforce and AWS Unified Developer Experience with Philippe
Ozil
In this episode, we discuss the intricacies of integrating Salesforce with AWS alongside expert Philippe Ozil. We cover the capabilities of Salesforce Connect and its AWS adapters, which facilitate efficient data and event-driven integrations without the hassle of data replication. Hear the benefits of Amazon […]
- 218: Summer ’24 Release Highlights with Mohith Shrivastava
Join us as we sit down with Salesforce maestro Mohith Shrivastava to unwrap the Summer '24 Salesforce release. We take a tour through the latest and greatest enhancements that are stirring up excitement in the developer community. From the seamless integration of Data Cloud with the Salesforce core platform to the […]
- 217: Einstein Copilot Custom Actions with Mohith Shrivastava
Join us as we chat with Mohith Shrivastava, a Salesforce Developer Advocate who needs no introduction to the Salesforce community. Listen in as Mohith unravels the intricacies of Einstein Copilot custom actions and how this conversational AI assistant is revolutionizing the Salesforce experience by understanding an […]
- 216: Why Use MuleSoft with Data Cloud & Einstein Copilot with
Akshata Sawant
Join the conversation with Akshata Sawant from MuleSoft as we unlock the combination of MuleSoft's integration prowess and Salesforce Data Cloud. Hear Akshata’s takeaways from TrailblazerDX, where she delves into MuleSoft's transformative capabilities for data handling. It's a masterclass in leveraging the dynamic […]
- 215: The Future of AI with Salesforce's Einstein 1 Studio & Data
Cloud featuring Danielle Larregui
Join us as we welcome the Data Cloud Queen herself, Danielle Larregui. Get ready to witness the groundbreaking power of Einstein 1 Studio as Danielle unveils its transformative capabilities within the Salesforce Data Cloud. Discover how developers can effortlessly create AI models using a no-code or low-code approach […]