Quotable Podcast
- Quotable Podcast Episode #149: How to Use Inside Sales to Drive Growth, with Ben Vonwiller and Maria Valdivieso de Uster
Learn the growing power of inside sales: what it is, why it matters, and how to do right. Maria and Ben share McKinsey’s best-in-class practices from their research and experience across clients. They provide guidance on four popular topics: 1) creating an omni-channel experience, 2) effectively using customer […]
- Episode #148: How Nielsen Is Transforming Its Sales Organization, with Andrew Criezis
Learn how Nielsen, a global media company, is transforming its sales organization in terms of strategy, processes, technology, and culture. Andrew Criezis, SVP, Sales Ops & Enablement, walks us through how Nielsen recently redid its sales strategy to become more specific, focusing on personas. By creating sales […]
- Episode #147: How to Use Intentionality to Trigger Success, with Michael O’Brien
Learn how to break the cycle of negative self-talk that could be holding you back from your success. By surrounding yourself with people who give you confidence and using mindfulness to address negative self-talk, you can stop self-doubt from plaguing your mind. Hear how Michael O’Brien’s life-threatening accident […]
- Episode #145: How to Build Trust with Customers, with Bill Wilson
Build trust with customers by letting them participate in the sales conversation through choices. Choices enable sellers to change the conversation with customers from “Am I going to buy from you?” to “What am I going to buy from you?” Giving customers full transparency into your offerings helps them feel less […]
- Episode #146: Three Elements Needed to Write a Convincing Proposal, with Bill Wilson
In enterprise sales, it’s hard to avoid proposals. Start treating proposals as an opportunity to close the sale, not just as a formality. By focusing on benefits, using your prospect’s language, and providing choices, you will be able to effectively communicate your value. https://sfdc.co/bSiRiF Guest: Bill […]
- Episode #144: How to Train Physically and Mentally to Become a Sales Champion From Coach Dana Cavalea
No one becomes a sales champion by accident. The road to a successful sales career starts with physical and mental discipline — creating consistency in your patterns, habits, and behaviors. Anyone can live a “championship life” by identifying where you are going and what you need to do physically and mentally to […]
- Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli
Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant […]
- Episode #142: Optimizing Your Presence at Events, with Alice Heiman
How can you cut through the noise and bustle of events and shows and make a lasting impact on leads without being too aggressive? Events can be a unique opportunity to talk to the right people — not just anybody — or they can be a total loss of your time and resources. Well-structured, targeted approaches to […]
- Episode #141: The Science of Sales Incentive Programs, with Charlotte Blank
Rewarding strong sellers is simple — give them more money, right? Maybe not. The best incentive programs to establish for your sales teams may not necessarily be purely cash-driven. With about twenty million salespeople in the United States, it’s not surprising that there is an entire industry dedicated to rewards […]
- Episode #140: Creating Compelling Value Propositions, with Lisa Dennis
It’s time to start reverse engineering value propositions. The fastest way to earn a prospect’s trust, and potentially close the deal, is not by extolling the benefits of your product or services; rather, it’s by demonstrating your knowledge of and concern for your prospects’ challenges. Lisa Dennis, President […]
- Episode #139: The Upside of Being an Introvert in Sales, with Christine Volden
Introversion, while seemingly counterintuitive, can be a real asset in the world of sales. Known for being great listeners, their ability to read a room, and deal with difficult situations, introverts bring a unique skill set to the sales environment. Christine Volden, Founder, Soulful Selling, shares the differences […]
- Episode #138: How the Agile Process Enriches Sales, with Kathi-Lyn Coker
Creating tools to improve the sales process can be painful. Without active involvement in the development process and regular feedback, sales teams can find themselves presented with tools that don’t meet their needs. Kathi-lyn Coker, AVP Salesforce Platform Strategy, Lincoln Financial Distributors details how […]
- Episode #137: The AI Advantage in Lead Scoring, with Marco Casalaina
One of the greatest gifts of AI to sales is that of time; with mechanical tasks handled by increasingly intelligent AI, salespeople have the time to focus on interacting with customers in more sophisticated and informed ways. Marco Casalaina, VP Product Management, Einstein, Salesforce, digs into the rewards reps can […]
- Episode #136: The Voice of Women in Sales, with Ryan Dowdy
Selling is about understanding the customer’s needs to provide value and solve a problem. More than ever, the ability to connect is key to creating a beneficial buyer-seller relationship. Join Ryann Dowdy, Director of Sales at iFocus Marketing, as she discusses her passion for helping women discover how their […]
- Episode #135: Coaching Sellers to Success, with Michelle Vazzana
While organizations equip their managers with coaching tools, what is often lacking is the context of the everyday job of their sellers. Learn what sales managers can do to create programs that fit their seller's circumstances. https://sforce.co/2RYzRAA Guest: Michelle Vazzana […]
Salesforce Admins Podcast
- Christine Stevens on User Management
Today on the Salesforce Admins Podcast, we talk to Christine Stevens, Senior Salesforce Consultant at Turnberry Solutions. Join us as we chat about the keys to user management and why documentation is so important. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]
- Replay: Sarah Flamion on Generative AI
Today on the Salesforce Admins Podcast, we’re replaying our episode with Sarah Flamion, Research Architect on Salesforce’s Research & Insights Team. Join us as we chat about what recent advances in generative AI mean for admins and the Salesforce Platform. You should subscribe for the full episode, but here […]
- Anthony Cala on Solving Business Problems
Today on the Salesforce Admins Podcast, we talk to Anthony Cala, Senior Salesforce Consultant at eVerge Group and a US Army Veteran. Join us as we chat about how he tackles problem-solving and all the volunteer work he does with nonprofits that support veterans. You should subscribe for the full episode, but here are […]
- Emma Keeling on Project Management
Today on the Salesforce Admins Podcast, we talk to Emma Keeling, Salesforce Consultant and Nonprofit Community Group Leader. Join us as we chat about the skill of project management and some best practices to help you keep things organized. You should subscribe for the full episode, but here are a few takeaways from […]
- August Coffee Talk with Admin Evangelists
Today on the Salesforce Admins Podcast, we sit down for another cup of coffee with Gillian, myself, and Josh Birk. Join us as we chat about the ever-changing nature of work and preview Skills for Success September. You should subscribe for the full episode, but here are a few takeaways from our conversation. How we […]
- Pei Mun Lim on the Skills of a Business Analyst
Today on the Salesforce Admins Podcast, we talk to Pei Mun Lim, Consulting Coach and Trainer at Zenhao, and the author of Salesforce Discovery 101. Join us as we chat about two critical skills for business analysts, emotional intelligence and active listening. You should subscribe for the full episode, but here are a […]
- Amber Boaz on Slack Best Practices
Today on the Salesforce Admins Podcast, we talk to Amber Boaz, Slack Community Group Leader, Salesforce MVP, and Principal Salesforce Consultant at Cloud Giants. Join us as we chat about how you can eliminate ineffective meetings using Slack best practices. You should subscribe for the full episode, but here are a few […]
- Toni V. Martin on Business Analysis Skills
Today on the Salesforce Admins Podcast, we talk to Toni V. Martin, VP of Salesforce Marketing and Communications at Bitwise, Salesforce MVP, and founder of Systems to Success. Join us as we chat about why you might already be a business analyst (BA), the flavors of business analysis, and how to get the experience to […]
- Ko Forte on Being a Business Analyst
Today on the Salesforce Admins Podcast, we talk to Ko Forte, Salesforce Business Analyst at RGP. Join us as we chat about business analysis, career transitions, and the business analyst (BA) mindset. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ko Forte. August is […]
- July Coffee Talk with Admin Evangelists
Today on the Salesforce Admins Podcast, Gillian, Josh Birk, and I sit down for coffee. Join us as we chat about community conferences and tips to get started speaking at events. You should subscribe for the full episode, but here are a few takeaways from our conversation. Community conferences Every month, Gillian, […]
- Being a Security Advocate with Laura Pelkey
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Senior Manager of Customer Security Awareness & Engagement at Salesforce. Join us as we chat about how to be a security-minded advocate within your organization and what it could do for your career. You should subscribe for the full episode, but here […]
- David Carnes on Writing a Book
Today on the Salesforce Admins Podcast, we talk to David Carnes, Chairman & Chief Evangelist at OpFocus and the author of Mastering Salesforce Reports and Dashboards: Drive Business Decisions with Your CRM Data. Join us as we chat about writing a book, tips you can apply to your own content, and, of course, […]
- Ajaay Ravi on Flow GPT
Today on the Salesforce Admins Podcast, we talk to Ajaay Ravi, Senior Technical Product Manager at Salesforce. Join us as we chat about AI, Flow GPT, and why admins should pay close attention. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ajaay Ravi. Do Androids […]
- June Coffee Talk with Admin Evangelists
Today on the Salesforce Admins Podcast, we sit down for coffee with Mike, Gillian, and Josh Birk. Join us as we chat about what ChatGPT has to do with New Coke and ponder the mystery of the McRib. You should subscribe for the full episode, but here are a few takeaways from our conversation with The post June Coffee […]
- Deon Louw on Using MuleSoft Composer to Integrate Systems
Today on the Salesforce Admins Podcast, we talk to Deon Louw, Financial Planning and Analysis Manager at City and Provincial Properties, triple-star Ranger, MuleSoft mentor, and avid Composer enthusiast. Join us as we chat about MuleSoft Composer, why the community is such a good resource, and how integrations can […]
Salesforce Developers Podcast
- 196: Coffee and Business Tools with Mike Gerholdt and Gillian Bruce
Remember the first time you received an email? The magic of instant communication transforming your work life? That's the journey we take you on as we explore the dynamic relationship between work and technology. From email evolution to instant communication tools like Slack, we’ll also tackle the unexpected mental […]
- 195: Winter ’24 Release Highlights with Mohith Shrivastava
Listen in as Mohith Shrivastava, Lead Developer Advocate at Salesforce, and I unwrap the most anticipated features in the Winter ’24 release. We share our excitement for Dynamic Components in LWC, a feature that Mohith believes will revolutionize the game for ISV developers. We explore how Dynamic Components can […]
- 194: Learning Salesforce with Teo Dawn
Join us on a captivating journey as we talk with Teo Dawn, a 21-year-old Salesforce developer from the Yucatan, about his experiences. Teo recalls his early days with computers, being inspired by his older brother to pursue a career in software engineering, and how he won a scholarship through Rafael Hernandez's […]
- 193: Creating User Stories with Kate Lessard
Join us as we chat with Kate Lessard, Delivery Team Manager at Arkus, about the critical role of user stories in collaboration and her unique journey into the Salesforce world. Starting her career in the fine arts, Kate made an unexpected transition into Salesforce consulting for nonprofits. In this episode, we have a […]
- 192: The Role of Architects with Mike Topalovich
Join us as we take an insightful journey with Salesforce Architect, Mike Topalovich, who uncovers his unique career path, starting from his early introduction to coding as a young child, and leading up to his current role in the Salesforce ecosystem. As he recalls his days writing script language programs, working […]
- 191: Composable Commerce with Nat Pavic
Welcome to a futuristic ride through the world of composable commerce and technology with our distinguished guest, Nat Pavic, a senior manager of product management for Commerce Cloud. Nat, with a remarkable background in coding, programming, physics, quantum computing, and biophysics, is currently navigating the path […]
- 190: GPT for Developers with Bhanudas Tanaka
Settle in for a fascinating voyage through time with our guest, Bhanudas Tanaka, who has experienced the transformative journey of computer programming from its early days right up to the AI-powered present. Let's whisk you into an intimate conversation where Bhanudas recounts how he reignited his mathematician […]
- 189: Practical DevOps with Rob Cowell
Join us as we welcome Rob Cowell, a renowned DevOps advocate, on a journey through his personal and professional life in the world of programming and Salesforce. Starting with his early experiences tinkering with a Sord M5 computer, Rob shares how he transformed his passion for programming into a fulfilling career. We […]
- 188: MuleSoft for Salesforce Developers with Akshata Sawant
Strap in for a journey that takes you from the vibrant streets of Mumbai to the bustling tech scene of London, led by none other than Akshata Sawant, Senior Developer Advocate at Salesforce. We had the pleasure of delving into her career, starting from her time as a Newellsoft ambassador to her current influential […]
- 187: File and Event Security with Jagannathan Padmanabhan
Get set for an illuminating episode with our special guest, Jagannathan Padmanabhan, a security advocate within his current role as a Technical Architect at Salesforce. Jagan brings to the fore how he leverages Salesforce to tackle customer challenges and his fervor for platform security. He imparts his wisdom on the […]
- 186: Coffee with the Admin Evangelists
Get ready for a lively discussion with our good friends and fellow admin evangelists, Mike Gerholdt and Gillian Bruce. Listen in as we tackle opinionated launches in the tech world and beyond, drawing from our experiences and personal thoughts. From the strange matrix of Coke Zero being the New Coke formula to the […]
- 185: Data Cloud with Danielle Larregui
Navigating through the tech world can feel like stepping into a labyrinth, but our guest Danielle Larregui has found her own unique path. Now a senior developer advocate for Marketing Cloud at Salesforce, Danielle shares her experiences that have transformed her from an accidental admin to a ‘casual teacher’ of […]
- 184: AI Conversations with Greg Bennett
Join us in an enlightening discussion with Greg Bennett, a Director of Conversational Design at Salesforce. We cover how he applies his knowledge of interactional social linguistics and discourse analysis to create more natural and intuitive interactions with generative AIs. He also shares anecdotes from his tenure at […]
- 183: Next Gen Slack Development with Jeremiah Peoples
Get ready for an incredible journey as we chat with Jeremiah Peoples, a Senior Developer Advocate for Slack at Salesforce, and explore his fascinating career path. From his earliest computer encounters to joining the Air Force and teaching himself to code, Jeremiah's story will inspire you to chase your dreams. Learn […]
- 182: SFDX-Hardis with Nicolas Vuillamy
Join us as we chat with Nicolas Vuillamy, CTO at Cloudity, about his journey from programming on a Commodore 64 at the age of 10 to becoming a professional developer at 16. Listen in as he shares his experience of discovering Salesforce and how the Trailblazer community played a crucial role in his growth. Nicolas […]